Charlottesville
Tech concierge
Personal Tech Concierge
Serving Charlottesville, VA
Charlottesville Tech Concierge is a personalized, subscription-based tech concierge service for individuals and small businesses in Charlottesville. I provide patient, one-on-one tech support, troubleshooting, training, and advice—without the hassle of big-box support services.
Want to know more? Learn how it works
About me
Hi, I’m Brian Hurst. For over a decade, I’ve worked as a senior software engineer in the federal government, but my favorite part of the job has always been helping people feel confident using technology.Over time, I realized there’s a real need in Charlottesville for friendly, personal, subscription-based tech support — a service that doesn’t just fix problems, but helps people understand their technology so they feel more comfortable using it every day.That’s why I started Charlottesville Tech Concierge — a personalized, subscription-based tech concierge service that helps seniors, families, and small business owners get the most out of their technology. Whether you need device setup, troubleshooting, or just someone to explain technology in plain English, I’m here to help.
How it works
For a flat monthly rate, subscribers get unlimited support requests. You’ll always work directly with me, and I offer in-person support for local clients, as well as remote help via phone, text, email, and video chat.
Services included in the subscription:
Device setup & troubleshooting (computers, phones, tablets, smart home devices, streaming services, etc.)
Wi-Fi & basic home networking help
Tech training & digital literacy coaching
Online security & scam protection advice
Product recommendations & setup guidance
Small business tech support & software guidance
Basic website assistance (WordPress, small updates, etc.)
Who do you help?
I primarily assist seniors, families, and small business owners who need reliable, ongoing tech support. Whether you struggle with devices, need help managing your digital life, or want guidance for your business technology, I’m here to help.
What are your service hours?
I am available during normal business hours (Monday-Friday, 9 AM - 5 PM). I do not offer emergency or after-hours support at this time.
What areas do you serve?
I primarily serve Charlottesville and surrounding areas. If you’re outside this area but are interested, reach out, and I’ll let you know if I can accommodate.
What type of services are NOT included?
While I aim to be as helpful as possible, I do not offer:
Cabling, electrical work, or advanced networking installations
Hardware repairs (broken screens, replacing internal components, etc.)
Large-scale website design or e-commerce builds
For these types of requests, I can refer you to a trusted local provider.
Do you offer IT services like managed IT support?
No, I do not provide traditional managed IT services, such as server administration or enterprise-level networking. My services are better suited for small business owners who need occasional, personalized tech help rather than a full IT department.
Still have questions?
Reach out to me directly at [email protected] and I’ll be happy to help!
Pricing
Simple, Subscription-Based Support
$99 / month
Or pay annually at $1,069/year ($119 savings)
Includes unlimited support requests
No contracts — just a 3-month minimum to start
In-person visits for local subscribers, remote help when you prefer
Your personal technology advisor, available by phone, text, or video
Is there a contract?
No long-term contracts! I require only a 3-month minimum commitment to start, after which you can continue monthly or cancel anytime.
How do I pay?
I accept credit/debit card payments through a secure online billing system. Monthly and annual subscriptions are auto-billed.
What happens if I want to cancel?
After the initial 3-month minimum, you can cancel anytime. Just provide notice before your next billing cycle, and your subscription will not renew.
Still have questions?
Reach out to me directly at [email protected] and I’ll be happy to help!
Join the waitlist
Ready to Make Technology Easier?
Personalized – You’ll work with me, the same trusted expert every time.
Patient & Friendly – No tech jargon, just clear help.
Local – Serving Charlottesville and nearby communities.
Unlimited Requests – One flat fee, no surprise charges.
Focused on Teaching – We’ll solve the problem and help you learn along the way.
Joining Is Simple! Join the waitlist to get priority access when new spots open. I’ll personally reach out to ensure my service is a good fit for your needs before onboarding you.
Thank you
Thank you for joining the waitlist! When new spots become available I’ll personally reach out to ensure my service is a good fit for your needs before onboarding you.